The Luma application was designed with the legal services sales team in mind. Due to high demand and repetitive inquiries from customers, Luma was designed to take in customer problem areas and provide the top most effective ranked solutions for engaging the legal team with for providing services.
The tool is designed for a legal consultant to be used alongside a prospective client, taking notes as they go within the tool. Selections are made in each section of the interactive tool based on customer reported problem areas and goals desired. Each selections map to service solutions that have a scoring system that place higher value on areas of more significant impact and return.